Return & Refund Policy

At Twodrapes, we take pride in delivering high-quality custom drapery, shades, and hardware crafted with precision and care. As many of our products are made to order, we kindly ask customers to review this Return & Refund Policy carefully before placing an order. This policy aims to ensure transparency, reduce misunderstandings, and provide a clear resolution process if any issues arise.

Before Placing an Order

Twodrapes specializes in custom-made drapes, shades, blinds, and hardware. To ensure your order meets expectations, we strongly recommend reviewing all relevant product information prior to purchase, including:

  • Hanging header style descriptions
  • Measurement guides and calculators
  • Liner types and shading explanations
  • Fabric swatches or sample booklets

Ordering samples in advance is the best way to confirm fabric color, texture, thickness, and shading performance.

Can I Return My Order?

Non-Returnable Items

The following items are not eligible for return or refund:

  • Fabric swatches and sample booklets
  • Custom-made drapes, shades, and blinds produced according to customer-provided specifications
  • Custom rods and tracks made to order
  • Clearance items and products marked as Final Sale

Non-Returnable Reasons

Returns or refunds will not be accepted for the following circumstances, whether the items are ready-made or made to order:

  • Misunderstanding or misinterpretation of product images or descriptions
  • Items not fitting properly due to customer-provided measurements
  • Curtains perceived as too heavy or too light
  • Dissatisfaction with color caused by monitor settings, lighting conditions, or dye-lot variations
  • Quality preferences not meeting personal expectations
  • Change of mind or no longer wanting the item
  • Incorrect item ordered by mistake
  • Orders arriving later than expected
  • Measurement tolerances within ±1 inch (industry-accepted standard)
  • Additional fabric width added to prevent light leakage due to gravity hanging
  • Color differences caused by liner selection or liner combinations
  • Shading performance not meeting subjective expectations
  • Natural color variations between sample booklets and finished products

Accepted Return Exceptions

Twodrapes will accept returns or provide corrective solutions only under the following verified conditions:

  • Incorrect item produced or shipped
  • Wrong liner type used
  • Product does not match confirmed order details
  • Ready-to-ship hardware or ready-made items arrive damaged, broken, or incorrect

In these cases, customers must contact Twodrapes promptly and provide clear photos or videos demonstrating the issue. After verification, Twodrapes may, at our discretion:

  • Repair the product
  • Remake the product
  • Replace the product
  • Issue a refund

The original item may be required to be returned before a resolution is finalized.

Return Time Limit

All eligible return requests must be submitted within 30 days of delivery.
Requests submitted after this period may not be accepted. Customers are advised to inspect all products immediately upon receipt.

Return Shipping & Fees

  • Return shipping costs are the responsibility of the customer unless the issue is confirmed to be caused by Twodrapes
  • For approved refunds not related to product defects, a processing fee may apply to cover production, handling, packing, and original shipping costs

Refund Policy

Once returned items are received and inspected:

  • Items must be unused, unaltered, and returned in original packaging with tags attached
  • Refunds will be issued to the original payment method
  • Refund processing typically takes 3–10 business days, depending on the payment provider

Please note:

  • Prior purchases are not eligible for price adjustments
  • Discount differences are non-refundable
  • Packages confirmed as delivered with proof of receipt are not eligible for refunds
  • Lost packages are replaced rather than refunded

Exchanges

  • Exchanges are available only for damaged or defective items
  • Exchange items must match the original order specifications, including size, color, header style, and liner options
  • Exchange requests must be submitted within 3 days of delivery

Alterations

Twodrapes does not offer alteration services once an order has been delivered.
Customers are responsible for confirming all measurements and selections before placing an order.

Shading & Liner Disclaimer

Shading effectiveness depends on fabric type, liner selection, lighting conditions, and the surrounding environment.
Shading perception is subjective and may vary between individuals. We recommend ordering liner and fabric samples in advance to ensure expectations are met.

Measurement Responsibility

Customers must use accurate measuring tools, preferably a metal tape measure, when submitting measurements.
If a sizing error is confirmed to be caused by Twodrapes, we will coordinate an appropriate solution.

Color Disclaimer

Actual product colors may vary from images due to monitor settings, lighting conditions, and fabric dye lots.
Reasonable color variation is considered acceptable and does not qualify for a return.

Lost Packages

If a package is confirmed lost during transit, Twodrapes will coordinate a replacement shipment.
Refunds are not provided for lost packages.

Return Shipping Address

Once a return request is approved, a return shipping address will be provided by email.

Disputes & Chargebacks

We encourage customers to contact Twodrapes directly before initiating disputes or chargebacks.
Our customer support team is committed to resolving concerns efficiently and fairly.

Contact Information

Twodrapes Customer Support
Email: support@twodrapes.com