Shipping & Delivery – Twodrapes

When can I expect to receive my order?

The delivery time displayed on our website is an estimate based on most orders. Actual delivery time may vary depending on product type, customization details, destination, and peak seasons.

If you need your drapes by a specific date, please contact us at support@twodrapes.com before placing your order. Expedited production or shipping may be available with an additional fee.

Once your order is shipped, you will receive a confirmation email with tracking information.

Estimated Production & Delivery Time

Fabric Swatches & Sample Books

· Carrier: USPS or DHL eCommerce

· Estimated delivery: 2–6 business days

· Mailbox delivery, no signature required

Ready-made & Custom Curtains / Drapes

· Carrier: DHL Express, FedEx, or UPS

· Estimated delivery: 7–14 business days after shipment

· Door-to-door service

· Signature may be required for secure delivery

Blinds & Shades

· Carrier: DHL Express, FedEx, or UPS

Estimated order-to-delivery time:

· Bamboo Shades: 16–21 days

· Roman Shades: 

o Plain styles: 12–18 days

o Other styles: 21–30 days

· Roller, Zebra, Cellular Shades & Venetian Blinds: 12–18 days

Peak Season Notice

During holidays, promotional events, or peak seasons, production and shipping times may be slightly extended. We truly appreciate your patience and understanding.

Where does Twodrapes ship?

We offer worldwide shipping.

Shipping Fees

Curtains, Blinds, Shades & Hardware (Standard Shipping)

· Orders up to $200: $23

· Orders $200–$299.99: $17.99

· Orders $300 and above: Free shipping (After discounts, excluding taxes)

Express Shipping

· Available for select products only

· Please contact customer service for availability

· Flat rate: $129

Sample Books(fabric swatches)

· United States & Canada: $8.99

· Other countries: $15.99 – $29.99

· Express shipping: $34.99

Optional Order Protection (Worry-Free Purchase)

For added peace of mind, Twodrapes offers an optional Order Protection service to help cover issues during shipping, including loss or damage in transit.

How is it charged?

· The fee is approximately 2% of the merchandise value

· Applied at checkout and optional

Coverage Includes:

· Delivery Delay 

o Domestic orders: Claim available if not delivered within 10 days after shipment

o International orders: Claim available after 30 days

· Damage During Transit 

o Claim up to the full value of the purchased items with valid proof

· Package Loss 

o Domestic orders: Claim if not delivered within 30 days after shipment

o International orders: Claim if not delivered within 60 days

For assistance, please contact support@twodrapes.com with relevant documentation.

Order Protection becomes effective once the order is shipped and can be canceled before shipment upon request.

Can I choose a specific carrier?

No. Twodrapes selects the most suitable carrier based on destination, package size, and weight to ensure reliable and efficient delivery.

We work with trusted carriers including USPS, DHL, FedEx, DHL Express, and UPS, providing door-to-door service whenever possible.

Address Restrictions

· We ship to physical street addresses only (home or office)

· We do not ship to PO Boxes or military addresses (APO / FPO / DPO)

Where are orders shipped from?

· Fabric swatches and sample books are shipped from domestic warehouses

· Curtains, blinds, and shades are shipped directly from our manufacturing facilities via international carriers

How can I track my order?

Once your order is shipped, you will receive an email with tracking details. You can track your package on the carrier’s official website and arrange delivery preferences directly with the carrier if available.

Can I change my shipping address after shipment?

Once an order has been picked up by the carrier, shipping address changes are not supported. Please confirm your shipping details carefully before placing your order.

Duties & Taxes

United States

· No additional duties or import taxes are typically charged

· Your order arrives with all standard fees covered

Outside the United States

· In most regions, duties and VAT are included

· In certain countries, local customs authorities may apply additional fees based on local regulations

· Any applicable charges are the responsibility of the customer

Package Marked as Delivered but Not Received?

Please contact the carrier directly for immediate assistance:

· FedEx: 1-800-GoFedEx (1-800-463-3339)

· UPS: 1-800-742-5877

· DHL: 1-800-225-5345 (US)

If further help is needed, contact support@twodrapes.com and our team will assist you.