Refund policy
Return & Refund Policy
At Twodrapes, we take pride in delivering high-quality custom drapery, shades, and hardware crafted with precision and care. As many of our products are made to order, we kindly ask customers to review this Return & Refund Policy carefully before placing an order. This policy aims to ensure transparency, reduce misunderstandings, and provide a clear resolution process if any issues arise.
Before Placing an Order
Twodrapes specializes in custom-made drapes, shades, blinds, and hardware. To ensure your order meets expectations, we strongly recommend reviewing all relevant product information prior to purchase, including:
Hanging header style descriptions
Measurement guides and calculators
Liner types and shading explanations
Fabric swatches or sample booklets
Ordering samples in advance is the best way to confirm fabric color, texture, thickness, and shading performance.
Can I Return My Order?
Non-Returnable Items
The following items are not eligible for return or refund:
Fabric swatches and sample booklets
Custom-made drapes, shades, and blinds produced according to customer-provided specifications
Custom rods and tracks made to order
Clearance items and products marked as Final Sale
Non-Returnable Reasons
Returns or refunds will not be accepted for the following circumstances, whether the items are ready-made or made to order:
Misunderstanding or misinterpretation of product images or descriptions
Items not fitting properly due to customer-provided measurements
Curtains perceived as too heavy or too light
Dissatisfaction with color caused by monitor settings, lighting conditions, or dye-lot variations
Quality preferences not meeting personal expectations
Change of mind or no longer wanting the item
Incorrect item ordered by mistake
Orders arriving later than expected
Measurement tolerances within ±1 inch (industry-accepted standard)
Additional fabric width added to prevent light leakage due to gravity hanging
Color differences caused by liner selection or liner combinations
Shading performance not meeting subjective expectations
Natural color variations between sample booklets and finished products
Accepted Return Exceptions
Twodrapes will accept returns or provide corrective solutions only under the following verified conditions:
Incorrect item produced or shipped
Wrong liner type used
Product does not match confirmed order details
Ready-to-ship hardware or ready-made items arrive damaged, broken, or incorrect
In these cases, customers must contact Twodrapes promptly and provide clear photos or videos demonstrating the issue. After verification, Twodrapes may, at our discretion:
Repair the product
Remake the product
Replace the product
Issue a refund
The original item may be required to be returned before a resolution is finalized.
Return Time Limit
All eligible return requests must be submitted within 30 days of delivery.
Requests submitted after this period may not be accepted. Customers are advised to inspect all products immediately upon receipt.
Return Shipping & Fees
Return shipping costs are the responsibility of the customer unless the issue is confirmed to be caused by Twodrapes
For approved refunds not related to product defects, a processing fee may apply to cover production, handling, packing, and original shipping costs
Refund Policy
Once returned items are received and inspected:
Items must be unused, unaltered, and returned in original packaging with tags attached
Refunds will be issued to the original payment method
Refund processing typically takes 3–10 business days, depending on the payment provider
Please note:
Prior purchases are not eligible for price adjustments
Discount differences are non-refundable
Packages confirmed as delivered with proof of receipt are not eligible for refunds
Lost packages are replaced rather than refunded
Exchanges
Exchanges are available only for damaged or defective items
Exchange items must match the original order specifications, including size, color, header style, and liner options
Exchange requests must be submitted within 3 days of delivery
Alterations
Twodrapes does not offer alteration services once an order has been delivered.
Customers are responsible for confirming all measurements and selections before placing an order.
Shading & Liner Disclaimer
Shading effectiveness depends on fabric type, liner selection, lighting conditions, and the surrounding environment.
Shading perception is subjective and may vary between individuals. We recommend ordering liner and fabric samples in advance to ensure expectations are met.
Measurement Responsibility
Customers must use accurate measuring tools, preferably a metal tape measure, when submitting measurements.
If a sizing error is confirmed to be caused by Twodrapes, we will coordinate an appropriate solution.
Color Disclaimer
Actual product colors may vary from images due to monitor settings, lighting conditions, and fabric dye lots.
Reasonable color variation is considered acceptable and does not qualify for a return.
Lost Packages
If a package is confirmed lost during transit, Twodrapes will coordinate a replacement shipment.
Refunds are not provided for lost packages.
Return Shipping Address
Once a return request is approved, a return shipping address will be provided by email.
Disputes & Chargebacks
We encourage customers to contact Twodrapes directly before initiating disputes or chargebacks.
Our customer support team is committed to resolving concerns efficiently and fairly.