Thank you for choosing TWODRAPES. Many of our products are made to order, so the total delivery time is based on: Production Time + Shipping Time = Estimated Total Delivery Time
We offer free standard shipping on orders over $200. For orders under $200, shipping fees will be calculated at checkout based on the destination and product details.
Most finished orders are first handled by our local logistics partners for the main transportation process. Once the shipment reaches the destination country, the final-mile delivery is usually completed by FedEx, UPS, or DHL.
Shipping fees for fabric swatches and sample booklets may vary depending on the destination and shipping method. The applicable shipping charge will be shown at checkout.
Because many TWODRAPES products are made to order, your full delivery timeline includes both production and shipping time.
Standard Production Time: 2–3 business days
Shipping Time: 8–12 business days
Estimated Total Delivery Time: approximately 10–15 business days
For oversized custom orders — especially curtains exceeding 150 inches in length or 100 inches in width — production may require an additional 1–2 business days.
This is especially common for oversized curtains that also include Memory Shaping, as the finishing process requires additional handling time.
| Stage | Estimated Time |
|---|---|
| Production | 2–3 business days |
| Oversized / Extra-long / Extra-wide Orders | +1–2 business days if needed |
| Shipping | 8–12 business days |
| Total Estimated Delivery Time | Approximately 10–15 business days |
We offer an optional Worry-Free Purchase Service, which customers may choose to add at checkout.
This service is designed to provide additional support for shipping-related issues such as:
Coverage and claim conditions are subject to the terms displayed at checkout when the service is selected.
Yes. For most destinations, orders are shipped on a duties-paid basis, so customers do not need to pay additional import duties upon delivery.
Exception: Orders shipped to Canada are not duties-paid. Canadian customers may be responsible for applicable duties, taxes, brokerage fees, or other import-related charges.
In some cases, customs may select a shipment for additional inspection. This may cause a delay even though the package is not lost. Such customs-related delays are outside our direct control, but we will assist in tracking and follow-up whenever possible.
Yes. All orders go through a quality inspection before shipment. We also retain photos and videos of the finished products before dispatch for quality-control records.
Yes. Depending on the size of the order, packaging requirements, or product combination, your order may be shipped in multiple packages. These packages may arrive on different dates.
If your order has not yet entered the shipping process, please contact us as soon as possible. Once the shipment has entered the logistics network, address changes may be limited or unavailable depending on carrier rules.
Please contact us and provide your order number, tracking number, and relevant photos or videos. If you purchased the optional protection service, the issue will be handled according to the applicable service terms.
If you have any questions regarding production, shipping, customs, tracking, or delivery, please contact us:
Email: support@twodrapes.com
Please include your order number when contacting us so we can assist you more efficiently.
